Itrik Softech

Privacy Policy

This Privacy Policy describes how Itrik Softech Private Limited (hereinafter referred to as “Itrik Softech”, “we”, “our”, or “us”) collects, uses, discloses, and protects your information when you use our website, products, and Software-as-a-Service (SaaS) solutions including but not limited to software products for hospitals, education, and other industries.

Itrik Softech is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.

We may update this policy from time to time by posting changes on this page. You should check this page periodically to ensure that you agree with any updates.

Information We Collect

We may collect the following personal information, where applicable:

• Full name and contact details (email, phone number, address).
• Billing and transaction-related information.
• Company/organization details where services are purchased for business use.
• Other information relevant to customer service, support, or customization of our SaaS products.

How We Use the Information

• To provide, operate, and maintain our SaaS solutions.
• For internal record keeping and compliance purposes.
• To improve our software products and services.
• To send periodic emails regarding new features, offers, or updates.
• To contact customers for feedback or support.

Information Sharing and Disclosure

We do not sell or lease your personal information. However, we may share your data with trusted third-party service providers (such as hosting, payment processors, and customer support tools) strictly for the purpose of delivering our services, subject to confidentiality obligations.

We may also disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Itrik Softech, our customers, or others.

Security

We are committed to ensuring that your information is secure. Appropriate technical, administrative, and physical safeguards are in place to prevent unauthorized access or disclosure.

Cookies

Our website may use cookies to improve user experience, analyze traffic, and personalize content. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit certain features of our website.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Users are encouraged to review their respective policies.

Shipping / Delivery Policy

Since Itrik Softech provides digital SaaS products and software solutions, there is no physical shipping of goods. Access to our software products is delivered electronically via login credentials, activation keys, or cloud-based access after successful payment confirmation. Delivery timelines may vary based on the nature of the software or customization requirements but are generally completed within 24–72 working hours.

Refund & Cancellation Policy

All purchases of software licenses, subscriptions, or related services from Itrik Softech are final and non-refundable under any circumstances. Once payment has been processed and access to the SaaS product is granted, no refunds, cancellations, or chargebacks will be entertained. Customers are advised to review our offerings carefully and, if required, request a demo before purchase.

Controlling Your Personal Information

• You may opt out of receiving promotional communications at any time by contacting us.
• You may request details of personal information we hold about you in accordance with applicable laws.
• If you believe that any information we are holding is incorrect or incomplete, please contact us and we will promptly correct it.

For any privacy-related questions, please contact us at info@itriksoftech.in.